Privacy Policy

1. Introduction

Brillsense Pvt. Ltd. ("Brillsense", "we", "us", or "our") provides software development, business software, mobile and web applications, e-commerce solutions, digital services, and communication-related software solutions for businesses and organizations.

This Privacy Policy describes how we handle information collected through our websites, applications, software products, and services, including services that integrate with third-party platforms such as the WhatsApp Business Platform provided by Meta.

2. Information We Collect

Depending on the services and features used, we may collect or process the following categories of information:

2.1 Personal Information

• Name
• Email address
• Phone number
• Business or organization information
• Address and other contact information
• Account and registration information

2.2 Payment Information

Where applicable, payment and billing information may be processed to provide paid services. Payment information may be handled by third-party payment processors where applicable.

2.3 Technical and Usage Information

• IP address
• Browser type
• Operating system
• Device information
• Pages viewed
• Usage activity
• Log information
• Date and time information

2.4 Media and Uploaded Content

With the appropriate permission, our applications may process images, documents, videos, or other files that users or authorized businesses choose to upload or share through our services.

3. How We Use Information

We may use information collected through our services for the following purposes:

• To create and manage user accounts.
• To provide and maintain our software and services.
• To authenticate and verify users.
• To send authentication codes and one-time passwords.
• To send service-related notifications.
• To provide business communication functionality.
• To receive and process customer enquiries and replies.
• To maintain communication and service records.
• To provide customer support.
• To detect, prevent, and investigate misuse or security issues.
• To improve the functionality and reliability of our services.
• To comply with applicable legal and regulatory requirements.

4. WhatsApp Business Platform

Brillsense may integrate with the WhatsApp Business Platform provided by Meta/WhatsApp to enable authorized businesses to communicate with their customers through WhatsApp.

When an authorized business connects its WhatsApp Business account to a Brillsense software product, the business may authorize Brillsense to process the information required to provide the requested WhatsApp functionality.

Depending on the services used, information processed through the WhatsApp integration may include:

• WhatsApp phone numbers
• Customer names and contact information
• Message content
• Message timestamps
• Message delivery status
• Message read status
• Message failure status
• Authentication and one-time password information
• Media or other communication content where applicable
• Business account and configuration information

Brillsense processes such information to provide the authorized business with communication, authentication, notification, customer-support, and related software functionality.

5. Client Business Use of Our Services

Brillsense provides software solutions to businesses and organizations. A client business may use our software to connect its own WhatsApp Business account and communicate with its own customers.

The client business is responsible for its customer relationships, communication practices, and any required consent, notice, or authorization necessary to communicate with its customers through WhatsApp and other communication channels.

Brillsense acts as a technology and service provider that enables these communication features through its software.

6. Authentication and OTP

Certain Brillsense applications may use one-time passwords (OTP) for account registration, login, mobile number verification, or other authentication purposes.

Where WhatsApp is used for authentication, the phone number and verification code may be processed to deliver and verify the authentication request.

Authentication information is used only for the relevant verification and security purposes and may be retained for a limited period as reasonably necessary to provide the service, maintain security, prevent abuse, or meet applicable legal requirements.

7. Business Communication

Depending on the software product and services selected by an authorized business, Brillsense may enable businesses to send approved WhatsApp messages, notifications, authentication messages, utility messages, and marketing communications to their customers.

Businesses using these features are responsible for ensuring that their messaging practices comply with applicable laws, regulations, customer consent requirements, and WhatsApp Business policies.

8. Third-Party Services

We may use third-party platforms, service providers, and infrastructure providers to operate and deliver our services.

Depending on the service, these may include:

• Meta and the WhatsApp Business Platform
• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and monitoring services
• Security and fraud-prevention services
• Email and notification providers
• Other service providers required to operate our services

Third-party providers may process information according to their own terms, privacy policies, and applicable contractual requirements.

For WhatsApp services, users and businesses should also review the applicable WhatsApp and Meta policies governing those services.

9. Meta and WhatsApp Data Processing

When a business uses our WhatsApp integration, certain information is transmitted to or processed through the WhatsApp Business Platform operated by Meta/WhatsApp as necessary to provide the requested messaging functionality.

Meta/WhatsApp may independently process information under its own applicable terms, policies, and privacy practices.

More information about WhatsApp's applicable business terms and policies is available through the official WhatsApp legal resources.

WhatsApp Terms for WhatsApp Business Platform

10. Data Sharing and Disclosure

We do not sell or rent personal information.

We may share or disclose information when reasonably necessary to:

• Provide services to authorized businesses and users.
• Operate and maintain our software and infrastructure.
• Provide WhatsApp and other third-party integrations.
• Provide customer support and technical assistance.
• Detect, prevent, and investigate fraud, abuse, or security incidents.
• Comply with applicable laws, regulations, legal processes, or government requests.
• Protect our rights, property, systems, users, or services.

11. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

12. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide the requested services.
• Maintain accounts and service records.
• Provide communication and customer support services.
• Maintain security and prevent abuse.
• Resolve disputes and enforce agreements.
• Meet legal, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information, the service involved, contractual requirements, and applicable legal obligations.

13. Data Deletion

Users may request deletion of personal information associated with their Brillsense account or use of our services, subject to applicable legal, contractual, security, and regulatory requirements.

To submit a data deletion request, contact us using the details provided in the Contact Us section of this Privacy Policy.

When a valid request is received, we will review the request and delete or anonymize applicable information where reasonably possible and where we are permitted or required to do so.

Certain information may need to be retained when required by law, for security, fraud prevention, dispute resolution, accounting, contractual obligations, or other legitimate purposes.

14. Your Choices and Rights

Depending on applicable law, users may have rights regarding their personal information, including:

• Accessing personal information
• Requesting correction of inaccurate information
• Requesting deletion of personal information
• Requesting information about data processing
• Withdrawing consent where applicable
• Opting out of promotional communications where applicable

Requests can be submitted using the contact details provided below.

15. Cookies and Similar Technologies

Our websites and applications may use cookies and similar technologies to support functionality, improve user experience, maintain security, analyze usage, and improve our services.

You may configure your browser to block or delete cookies. However, some website functionality may not operate as intended when cookies are disabled.

16. Children's Privacy

Our services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

17. International Data Processing

Depending on the services and third-party providers used, personal information may be processed or stored in locations outside the country in which you reside.

Where required, such processing will be carried out in accordance with applicable laws and contractual or organizational safeguards.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements, or privacy practices.

When changes are made, we will publish the updated Privacy Policy on this page and update the effective date where appropriate.

19. Contact Us

If you have any questions regarding this Privacy Policy, our data practices, WhatsApp integration, or a data deletion request, please contact us.

20. Related Policies

For information about WhatsApp Business Platform terms and applicable WhatsApp policies, please refer to WhatsApp's official legal resources.

• WhatsApp Terms for WhatsApp Business Platform
• WhatsApp Business Terms and Policies